Privacy Policy

Thank you for visiting this website, which is owned and operated by TerraBella Senior Living LLC, its affiliates and its properties (collectively, the “Company” or “us” or “we”).   This Privacy Policy describes the personal data handling policies of the Company’s websites (collectively, the “Sites”), including the following:

  • What personal data we collect on our Sites;
  • How we use the data;
  • With whom we may share the personal data;
  • Storage and security of your data;
  • Your Privacy Rights, Choices and Disclosures;
  • Users outside the United States; and
  • Links to other sites, Privacy Policy updates and Contact Information.

Personal Data We Collect or Process

The Sites capture some information about you automatically utilizing background local storage and session storage technologies (“Cookies”) in order to improve the user experience. Cookies are small files or other pieces of data which are downloaded or stored on your computer or other device, that can be tied to information about your use of the Sites (including certain third party services and features offered as part of our Sites). Examples of information of this type are your IP address, the browser you are using, the operating system you are using and the pages on the Sites that you visit.  We will also use Cookies or other tracking technologies to assess the performance of the Sites, as part of our analytics practices, and to improve the content we offer through the Sites. You may change your browser settings to decline the use of some types of Cookies.

We use Google Analytics, a web analytics service of Google Inc. (“Google”) which uses Cookies to identify the frequency of use of certain areas of the Sites and to identify preferences. For more information regarding how Google collects, uses, and shares your information please visit http://www.google.com/policies/privacy/partners/. The information regarding your use of the Sites is generated by the Cookie (including your truncated IP address) and is transferred to a Google server in the United States and stored there. Google will use this information to analyze your use of the Sites, compile reports on activity for us, and perform further services associated with Sites and Internet use. Google may also transmit this information to third parties where required by law or to the extent that third parties process the data on behalf of Google. You can deactivate Google Analytics using a browser add-on if you do not wish the analysis to take place. You can download the add-on here:  https://tools.google.com/dlpage/gaoptout?hl=en.

We operate social media pages on third party networks and have social media icons on our Sites. We also support multiple payment methods through third party sites. When you visit or link to our social media pages or utilize the third party payment processors, data is processed both by us and the applicable provider.  Social media providers and payment processors are unaffiliated with us, and we are not responsible for their content or privacy practices.  Social media providers and payment processors have their own terms of use and privacy policies, and we encourage you to review those policies whenever you visit their websites or interact with their platforms.

We also collect information that you provide to us voluntarily.

We collect information when you:

  • seek information on our senior living communities;
  • view the gallery, floorplans, or take a virtual tour;
  • schedule a community tour;
  • instant chat with the call center;
  • schedule a Be Our Guest Stay;
  • subscribe to our newsletter;
  • complete a “contact us” form.

We may ask for your first name, last name, full address, email, phone number, whether you are inquiring for yourself or for someone else, and what living option you are seeking.

If you inquire about a career with us, you have the option of sending to us a resume containing personal data about you and which we will use solely for employment evaluation purposes. Providing this information is completely voluntary. Please do not submit to us any sensitive personal information.

You may also contact us via the Sites, email or phone, through which you may provide information to us.

We do not knowingly collect information from users of our Sites under the age of 18 and/or their internet usage. By using the Sites, you represent that you are at least 18 years old and of legal age to enter into legal agreements.

How We Use the Data

We use the personal data we collect to respond to your inquiries, provide information that you request, communicate with you about the Company and our properties, provide and enhance the Sites and their content, inform you of new content on the Sites, properties, services or features that may interest you,  fill employment positions, fulfill legal obligations we have to governmental authorities or other third parties, and for other legitimate business purposes. You will have the opportunity to opt out of any electronic marketing communications you may receive from us.

By providing your mobile number, you agree that we may send you periodic SMS or MMS messages containing but not limited to important information, updates, deals, and specials. You may unsubscribe at any time by texting the word STOP. You may receive a subsequent message confirming your opt-out request. Message and data rates may apply.

With Whom We Share Personal Data

We may provide our affiliated companies some personal information such as your name and email so that they may contact you about products, services or promotions you may be interested in.

We may share your personal data to third parties who perform services on our behalf, including without limitation our technology providers, job seeker platform, and professional advisors.

We may disclose information if we have a good faith belief that disclosure is necessary by law or the legal process, to protect and defend our or others’ interests or property, or to enforce agreements you enter into with us.

We may share your data with a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, liquidation or other disposition of all or any portion of our business, assets or stock with such third party.

We may share aggregated and de-identified information with third parties for analytical, research or other similar purposes.

We may obtain your written consent from time to time in electronic form by using online agreements or other acknowledgements on the Sites, including for any other contemplated uses of your personal data not addressed in this Privacy Policy. Please read all online agreements carefully before accepting them.

Storage and Protection of Your Personal Data

We retain the personal data we collect for so long as reasonably necessary to fulfill the purposes for which the data was collected and to perform our contractual and legal obligations. Notwithstanding the generality of the foregoing, we store email addresses until the user requests to be unsubscribed.

We take reasonable administrative, physical and technical precautions to protect your personal data and communications between us.  This includes, when required or as we deem appropriate and feasible under the circumstances, encryption and written commitments from third parties that may have access to your data that they will protect the data with reasonable safeguards.

No Internet or e-mail transmission is ever fully secure or error free, however.  We therefore cannot guarantee absolute security of your data, and we are not responsible for processes and networks that we do not control.  Users assume the risk of security breaches and the consequences resulting from them.  Please be careful in deciding what information you send to us via email or over the Internet.

Your Rights, Choices and Disclosures

We are committed to facilitate the exercise of your rights granted by the laws of your jurisdiction, which may include, without limitation, the right to access your data, request the correction, modification or deletion of your personal information and the right to opt out of the sale of your personal information (as applicable). We will do our best to honor your requests subject to any legal and contractual obligations.

You may opt out of receiving electronic marketing communications from us by clicking on the “unsubscribe” link on the communication. Some non-marketing communications may not be subject to a general opt-out, such as communications about appointments, disclosures to comply with legal requirements, website updates and other support-related information.

Subject to local law, you may have additional rights under the laws of your jurisdiction regarding your personal data, such as the right to complain to your local data protection authority.

You may be able to disable Cookies through your browser settings, but if you delete or disable Cookies, you may experience interruptions or limited functionality in certain areas of the Sites.

Do Not Track Disclosure: We do not respond to Do Not Track browser signals.  Users can modify their Cookie preferences to opt out of tracking.

Users Outside the United States

The Sites are controlled and operated from the United States. If you are an individual from the European Union, Canada or any other jurisdiction with laws or regulations governing personal data collection, use, and disclosure that differ from United States laws, please be advised that we may store the information we collect in the United States which is not deemed an “adequate jurisdiction” by the European regulatory authorities.  Personal data may also be transferred from the country of your residence to other countries, including the United States.

Links to Other Websites

Our Sites may contain links to third party websites for your convenience or information.  These third party websites are operated by companies unaffiliated with us, and we are not responsible for the content or privacy practices of those websites.  Linked websites have their own terms of use and privacy policies, and we encourage you to review those policies whenever you visit the websites.

Privacy Policy Changes

We may update this Privacy Policy from time to time and without prior notice to you to reflect changes in our information practices, and any such amendments shall apply to information already collected and to be collected. Your continued use of the Sites after any changes to our Privacy Policy indicates your agreement with the terms of the revised Privacy Policy.  Please review this Privacy Policy periodically and especially before you provide personal data to us.  The date of the last update of the Privacy Policy is indicated at the top of this Privacy Policy.